Conditions of Sale:
There is no minimum order, but we do offer combined shipping discounts for multiple purchases.
All orders must be prepaid by Credit Card or Paypal.
For your convenience we also accept orders by e-mail or regular mail with Personal Cheques or Bank Drafts in Canadian Dollars.
Personal cheques will be held for ten (10) days prior to shipping your order.
All prices listed are in Canadian Dollars.
Due to market fluctuations, prices are subject to change without notice.
Please contact us if you have any questions or concerns.
In-stock items are usually shipped within 24-48 hours after your payment clears.
During peak times or if we are swamped with orders we may require additional processing time.
It is very difficult to guarantee specific shipping dates or times with standard shipping.
For rush orders or if you need something by a certain date, please contact us prior to making your purchase.
Express Post or UPS shipping is available for an additional charge if required.
International customers (outside of Canada) please note that any import duties or taxes are your responsibility.
Please feel free to contact us for information on shipping discounts in your area. Be sure to include your Province or State, Country and Postal Code.
Local customers are more than welcome to make arrangements to pick up their items to save money on shipping fees.
Shipping rates used in our online shopping cart are estimated prices based on the size and weight of your items.
Please contact us prior to making your purchase if you have any questions or concerns about shipping and handling rates.
Insurance up to $100.00 is always included at no extra charge to you. Most items include a tracking number. Please contact us directly for any insurance claims. If your item is lost in transit we will either re-ship the item to you at no charge, or offer you a full refund or merchandise credit, whichever you prefer.
We will automatically backorder any items that are temporarily out of stock. Backorders will be shipped to you freight prepaid as soon as they are available.
Most backorders are shipped within 10 to 15 business days.
Items that are imported from Europe and some special order items may require a handling time of up to 6 to 8 weeks.
If you prefer not to receive backorders, please let us know when placing your order, and we will make note of your request.
From time to time, some items may be discontinued by the manufacturer without notice. In these rare cases we will, of course, offer you a full refund or merchandise credit, whichever you prefer.
Returns & Adjustments:
We will cheerfully accept returns or exchanges if for any reason you are not happy with your purchase.
Items can be returned for exchange or a full refund in the amount of your purchase price, less shipping and handling fees.
Please contact us within seven (7) days of receipt of your item for authorization.
The item must be returned prepaid, insured, in original condition and packaging within thirty (30) days of receipt of your item.
Refunds are processed within 30 days of receipt of the returned items.
Your privacy is very important to us, and we take this very seriously.
These practices may be changed, but any changes will be posted on our website.
We collect personally identifiable information, like names, mailing addresses, e-mail addresses, etc., when voluntarily submitted by our visitors.
The information you provide to us is used to fulfill your specific request.
This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list.
We will never sell or give out your private information to anyone for any reason.